Support
We’re here to help with anything about your XSELF order or account. The fastest way to reach us is the in-app chat (Account → Support), or email info@xselfhome.com any time.
Orders, pickup & delivery
Questions about an order’s status, changing a warehouse pickup time, or a delivery — include your order number (it looks like XS-12345) so we can help faster.
Payments & refunds
Checkout is processed securely by trusted payment providers; we never store your full card details. For billing questions or refund requests, contact us with your order number and we’ll take care of it. See our Returns & Refunds policy for return windows, shipping costs, and refund timing.
Account & data
You can manage your details, saved items, and orders in the app. To request access to or deletion of your account data, email us from the address on your account. See our Privacy Policy for details.