Returns & Refunds

Return window

You may request a return within 5 days. The 5 days start on the day you actually receive the item, or on the day you complete warehouse pickup.

Return shipping

If the item has a quality defect, arrived damaged in transit, or is the wrong item, XSELF pays the return shipping.

If you are returning an item for any other reason — for example you changed your mind or it doesn’t suit your space — the return shipping cost is yours.

Damaged or wrong item

Contact us within 48 hours of receiving the item. Send your order number together with photos or a short video that show the problem.

Once we’ve reviewed it, we’ll arrange a replacement or a refund, whichever fits the situation.

How refunds are issued

Refunds go back to your original payment method. Payments are processed by trusted third-party providers, and we never store your full card details.

How long refunds take

After your return arrives and passes inspection, we approve it and start the refund within 3–5 business days.

Your bank or payment provider then needs its own time to post the credit to your account — usually another 5–10 business days.

Items that can’t be returned

We generally can’t accept a return when:

• the item has been used in a way that makes it unsellable;
• the item has been installed or assembled in a way that makes it unsellable;
• accessories, parts, or the original packaging are missing, so the item can’t come back in its original condition;
• the item was sold as Final Sale or clearance;
• the item was custom-made.

None of these limits apply when the item has a quality defect, arrived damaged, or is the wrong item — those are always covered.

Start a return

Email info@xselfhome.com with your order number and what went wrong. We typically reply within one business day. See also our Support page and Privacy Policy.

info@xselfhome.com